If you are a manager or caseworker and want more information about our process or want to schedule an appointment for your client, call 515-282-3733 ext. 2. Leave your name, your organization and your number. Someone will call you to explain how we work. You can also send an email to firstname.lastname@example.org.
If you are with a domestic violence agency anywhere in Iowa, we will serve your client for free. If they live in the greater Des Moines area or the Ames/Boone area, we will move their items for them. If they are in the Adel area, or the Marshalltown area we will try to move their items for them. Most other DV referrals must be able to move their items themselves.
We also serve referrals from Des Moines area schools, Women at the Well, and veteran’s organizations for free but usually they or their agency must provide moving help.
We serve referrals from local Des Moines human services agencies. For these clients you will need to:
- Pay a small fee. You must agree to pay the fee and not be reimbursed by the client. The cost is $70 for a 1-2 person family; $85 for a 3-4 person family, $110 for a family of 5-6, $160 for a family of 7-8, and $210 for a family of 9-10.
- For Des Moines metro clients we will provide a truck and driver to move items from our warehouse. But the client will need to move items from our truck into their home. It takes at least 2 strong people to move the items; FreeStore volunteers will not move items into the client’s home.
- Visit the client’s residence to assure that they need the items they are requesting.
Provide follow-up with the client for at least 6 months. This follow-up can be transferred to another human services agency.