INFORMATION FOR AGENCIES OR CASEWORKERS
If you are a manager or caseworker and want more information about our process or want to schedule an appointment for your client, call 515-282-3733 ext. 2. Leave your name, your organization and your number. Someone will call you to explain how we work. You can also send an email to info.thefreestore@gmail.com. If you are with a domestic violence agency anywhere in Iowa, we will serve your client for free. If they live in the greater Des Moines area or the Ames/Boone area, we will move their items for them. If they are in the Adel area, or the Marshalltown area we will try to move their items for them. Most other DV referrals must be able to move their items themselves.
We also serve referrals from Des Moines area schools, Women at the Well, and veteran’s organizations for free but usually they or their agency must provide moving help.
For a small fee to the agency, we serve referrals from local Des Moines human services agencies. You must agree to pay the fee and not be reimbursed by the client, to visit the client’s residence to assure that they need the items they are requesting, and to assure there will be continued follow-up with the client for at least 6 months. This follow-up can be transferred to another human services agency.
Additional information can be found in the FreeStore Guidelines and Allotment guide.
To download and print a copy of the DV or Non-DV Client Service Request form, click the links below. Please print the two page form front and back on one sheet of paper. Note that these are for agency use only.